Power Virtual Agent
Power Virtual Agent
Power Virtual Agents is a service provided by Microsoft as part of the Power Platform. It allows users to create and deploy chatbots without the need for extensive coding or AI expertise.
What is Power Virtual Agent
What is Power Virtual Agent
No Code/Low Code
Power Virtual Agents is designed to be a no-code/low-code platform, meaning that users can create chatbots without extensive programming knowledge. This makes it accessible to a broader range of users, including those who may not be developers.
Integration with Power Platform
Power Virtual Agents seamlessly integrates with other components of the Power Platform, such as Power BI, Power Apps, and Power Automate. This allows users to create end-to-end solutions that span different aspects of business processes.
Integration with Microsoft 365 and Dynamics 365
Power Virtual Agents can easily integrate with Microsoft 365 applications (like Outlook, SharePoint) and Dynamics 365, enabling users to build bots that can work with data from these platforms.
AI Capabilities
While users don't need advanced AI skills, Power Virtual Agents incorporates AI capabilities for natural language understanding (NLU) and can leverage Microsoft's Azure Cognitive Services, such as Language Understanding (LUIS) for more sophisticated language processing.
Templates and Samples
The platform provides a range of templates and samples to help users get started quickly. These templates cover various scenarios and industries, allowing users to customize them to their specific needs.
Deployment
Once a chatbot is created, Power Virtual Agents allows users to deploy the chatbot on websites, Microsoft Teams, or other channels, making it versatile in reaching users where they are.
Monitoring and Analytics
The platform includes monitoring and analytics features, providing insights into the performance and usage of your chatbots. This helps in making data-driven improvements and optimizations.
Security and Compliance
Power Virtual Agents is built with security and compliance in mind. It adheres to industry standards and Microsoft's security practices, making it suitable for deployment in various organizations.
Explore the potential of Power Virtual Agents by partnering with us. Contact us today to discuss how we can help you integrate intelligent chatbots into your client's business strategy.
Use cases of Power Virtual Agent
Use cases of Power Virtual Agent
Customer Support:
Virtual Agents can handle routine customer queries, provide product information, and guide users through troubleshooting processes.
Employee Assistance
Virtual Agents can assist employees with HR-related queries, IT support, and onboarding processes.
Lead Generation
Virtual Agents can engage with website visitors, capture leads, and qualify prospects before connecting them with sales representatives.
Appointment Scheduling
Virtual Agents can assist users in scheduling appointments, booking services, or making reservations.
How we help
How we help
Consultation and Assessment
We begin by understanding the specific needs and challenges of the client. Through consultations, they identify opportunities where Microsoft Virtual Agent can enhance customer interactions and automate processes.
Troubleshooting and Support
In the event of any issues, we provide ongoing support to resolve technical issues, address concerns, and ensure the smooth operation of the Virtual Agent.
Implementation and Integration:
We handle the technical implementation of Microsoft Virtual Agent, ensuring a seamless integration into the client's existing systems and workflows. This includes integrating with Microsoft 365, Dynamics 365, or other relevant applications.